DURANGO® Product Warranty
DURANGO ® is a federal registered trademark of Rocky Brands, Inc.
All Durango Products have a 1-year, limited warranty in normal use against any manufacturing flaw(s), defective materials and workmanship.
All boots with Durango Waterproof constructions are guaranteed waterproof for 6 months from date of purchase.
The Durango warranty does not cover damage due to holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes or misuse and/or abuse by the wearer.
The warranty may be void if the user applies any materials not recommended, such as polishes, oils, or other chemicals that result in damage to the materials of the footwear.
All products must be returned and inspected before FULL CREDIT is issued or a REPLACEMENT of the same or equal value is given. Durango DOES NOT PRO RATE OR OFFER PARTIAL CREDIT. We will replace all Durango products at our discretion. Registering your product does not guarantee warranty.
We expect our Retailers to handle and accept returns in accordance with the Durango warranty and return policy. If footwear was purchased directly from Rocky Brands please contact 1-866-442-4908 to obtain your return authorization number.
If your boots were not purchased from either Rocky Brands or one of our Authorized Dealers this voids the warranty.
To request a Return Authorization, click here