Frequently Asked Questions
What is Durango Dollars?
Durango Dollars is a rewards program where members earn points for purchases and activities on www.durangoboots.com. Earned points can be redeemed for rewards and savings on future purchases.
How do I earn points?
Points are earned by making purchases on www.durangoboots.com and completing other point earning activites.
I have a durangoboots.com account, can I use my account credentials to sign up for Durango Dollars?
Absolutely! You can join Durango Dollars via the Account Login page, and use your existing account credentials.
How many points are needed for a reward?
300 points earns you $15.00 towards a future purchase of $30 or more.
Are points transferrable?
Unfortunately not. Besides, you've worked hard to earn those points - reward yourself!
How are points calculated?
For every $1 you spend, you earn 1 point. It's as simple as that.
Do points expire?
As long as you make at least one purchase per year, your points will never expire. Birthday rewards, however, do expire after 90 days.
When will my points be posted to my account?
Points for online orders will post to the account 24-48 hours after the complete order has been shipped.
How can I view my point balance?
To learn about your points, log in to your account where you can easily access your point balance.
How do I request credits for missing points?
Who is the eligible for the Durango Dollars?
Durango Dollars is open to individuals who are at least 18 years of age and legal residents of the United States.
Durango Dollars Program Membership
The Durango Dolalrs program is open to individuals who are at least 18 years of age and residents of the United States. Commercial customers and others purchasing items for resale are not eligible for membership. Employees and members of their immediate households are subject to Rocky Brands’ employee purchase policies. The Durango Dollars program is subject to all applicable laws and regulations and is void where prohibited.
Enrollment in Rocky Brands® Rewards Program
Members earn 1 point for every dollar spent on merchandise. Fractional purchases are rounded down to the next closest dollar. For example, $1.50 earns 1 point. When Reward credit is used, no points will be earned on the credit amount of the transaction. Points will not be awarded for sales tax, shipping charges, fees or other excluded charges, or on the purchase of Rocky Brands’ gift cards. Points earned on items that are later returned will be deducted from your account and any corresponding Reward credit may be invalidated. Reward points earned on purchases made by the account holder only. Purchases made by anyone other than the actual account holder will not be added to the account. Accounts cannot be created using fictitious information or using personal information belonging to individuals other than the applicant. Points have no cash value and are nontransferable or exchangeable unless specifically authorized by Rocky Brands®.
NOTE: Points for online orders will post to the account 24-48 hours after the complete order has been shipped.
Members earn a $15 Reward credit on future purchases for every 300 points earned. Once 300 points have been earned, the member will be notified via email within 14 days that they have a $15 Reward credit towards a $30+ order (pre-tax). There are no limits to the number of Reward credits that can be earned in a given year. Non-transactional points will only be added once during the promotion period. It is up to Rocky Brands’ discretion to remove loyalty points for suspicious or fraudulent activity. 50 bonus points will be rewarded for your first order, while enrolled. 50 bonus points will be awarded for spending over $200.00 in a single order. Double points are rewarded for your 2nd order within 12 months. A $15 cashback Birthday Reward is limited to 1 per 365 day period, per customer. Reward credits have no cash value and are non-transferable or exchangeable unless specifically authorized by Rocky Brands®. Rewards credit may not be used for purchase of gift cards.
Members are responsible for notifying Rocky Brands® of any change in address, email address, or phone number. Rocky Brands, Inc. is not responsible for rewards that are lost, delayed, or misdirected.
Customer (Rewards) points do not expire so long as the member has at least 1 transaction within the previous 12 months. Birthday Rewards expire in 90 days.
Durango Dollars Rewards Program
Rocky Brands, Inc.® reserves the right to modify the structure, terms, conditions and any other aspects of the Durango Dollars program without prior notice or indemnity. Rocky Brands, Inc.® reserves the right, at its sole discretion, to adjust account status due to computer error, machine malfunction, employee, customer or other error, fraud or other misuse of the program.
For more information about Durango Dollars, please visit www.durangoboots.com/durango-dollars or call 1-866-442-4908.