Our Warranty
Rocky Brands, Inc. (“Rocky”) offers a 1-year limited warranty to the original end-user purchaser for all Durango® Boots-branded products (“Product(s)”) in normal use against any manufacturing flaw(s), defective materials and workmanship.
This warranty also covers Gore-Tex® bootie liners against leakage for 1 year. All boots with Durango® waterproof construction are guaranteed waterproof for 6 months from date of purchase.
All warranty periods begin on the date of purchase. For purchasers in California, the warranty period begins on the date of purchase or the date of delivery of the Product (whichever is later). In the event of a defect, Rocky will replace the Product. If a Product has been discontinued and replacement is not possible, Rocky will provide an alternate replacement Product that is, in Rocky's discretion, of equivalent value.
Because Rocky cannot control the quality of Products sold by unauthorized sellers, this warranty applies only to Products that were purchased from Rocky or a Rocky authorized seller in the United States, unless otherwise prohibited by law. Rocky reserves the right to reject warranty claims for Products purchased from unauthorized sellers, including unauthorized Internet sites. This warranty does not cover damage due to: normal wear and tear, neglect or failure to adequately maintain and store the Product, holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes, alteration to the Product, repairs or modifications not performed by Rocky, inadequate or improper fit, accident, misuse and/or abuse by the wearer, act of God, fire or other hazard, tampering, or improper shipping and handling.
This warranty may be void if the user applies any materials not recommended, such as polishes, oils, or other chemicals or foreign substances that result in damage to the materials of the Product.
To make a warranty claim, please return the Product to the authorized seller from whom it was purchased. We expect our authorized sellers to handle and accept warranty claims in accordance with this warranty. If the Product was purchased directly from Rocky or if you are unable to resolve your claim with the authorized seller from whom the Product was purchased, please contact 1-866-442-4908 to make a warranty claim and obtain your return authorization number.
You will be asked to provide proof of purchase and to return your Product to the authorized seller or to Rocky. Costs of shipping the Product to Rocky will be covered by Rocky. Costs of shipping the Product to an authorized seller will be handled in accordance with the authorized seller's return policy and may be the responsibility of the purchaser.
There are no warranties, express or implied, which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. UNDER NO CIRCUMSTANCES SHALL ROCKY BE LIABLE FOR ANY OTHER LIABILITY OR OBLIGATION, INCLUDING WITHOUT LIMITATION ANY LIABILITY OR OBLIGATION FOR DAMAGE, LOSS, OR INJURY (WHETHER DIRECT, INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL) ARISING OUT OF OR IN CONNECTION WITH THE DELIVERY, USE, OR PERFORMANCE OF THE PRODUCT, BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT, OR STRICT LIABILITY. FOR THE AVOIDANCE OF DOUBT, IN NO EVENT WILL ROCKY'S AGGREGATE LIABILITY EXCEED THE PRICE PAID BY THE CUSTOMER FOR THE PRODUCT IN QUESTION. NO EXTENSION OF THIS WARRANTY WILL BE BINDING UPON ROCKY UNLESS SET FORTH IN WRITING AND SIGNED BY A ROCKY AUTHORIZED REPRESENTATIVE.
Some States do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
If you have any questions regarding whether a particular seller is an authorized seller, please contact us at 1-866-442-4908.
Request Return
To request a Return Authorization, click here